Privacy Statement

At Dr. Aucamp Health Solutions, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Statement outlines how we collect, use, store, and protect your data when you interact with our website, place an order, or contact us directly.

📌 1. Information We Collect

We collect the following types of personal information:

  • Contact details (such as name, email address, phone number)
  • Delivery address and billing information
  • Account login details if you register on our site
  • Purchase history and order details
  • Medical or health-related information (only when voluntarily shared for product suitability)
  • Device and usage data, such as IP address, browser type, and pages visited (via analytics tools)

📌 2. How We Use Your Information

We use your information to:

  • Process and fulfil orders (local and international)
  • Provide customer support and respond to enquiries
  • Maintain and manage your user account
  • Send order updates and confirmations
  • Comply with legal and tax requirements
  • Improve our services and website performance

📌 3. Sharing of Information

We do not sell or rent your personal data. Your information is only shared with:

  • Payment gateways (for secure transactions)
  • Courier services (to deliver your order)
  • Our internal administration team (for order processing)
  • Regulatory authorities where legally required

📌 4. Security

We take appropriate technical and organisational measures to safeguard your data, including:

  • Secure data storage
  • Access controls
  • Encrypted order processing (via SSL)
  • Limited employee access

📌 5. Data Retention

We retain personal information for as long as necessary to:

  • Fulfil your orders
  • Maintain your account
  • Comply with medical and financial regulations

You may request deletion of your data, subject to any legal or regulatory obligations we must follow.

📌 6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your information
  • Withdraw consent at any time

To exercise any of these rights, please contact us at ordersomemedicine@gmail.com.

📌 7. Cookies

Our website uses cookies to improve your experience, track usage statistics, and remember preferences. By using this site, you consent to our cookie use. Please review our [Cookie Policy] for more information.

📌 8. International Orders

If you order from outside South Africa, your information may be shared with international couriers and converted into international payment formats. All international data transfers comply with relevant protection standards.

📌 9. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on this page with the effective date noted below.

Last updated: [Insert Date Here]

📌 10. Contact Us

For privacy-related queries or concerns, please contact:

Dr. Aucamp Health Solutions
📧 Email: ordersomemedicine@gmail.com
📍 45 Buyskop, Bela-Bela, Limpopo, South Africa