Privacy Policy
Effective Date: 24 April 2025
At Dr. Aucamp Health Solutions, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other relevant South African legislation.
1. Information We Collect
We may collect the following personal information when you interact with our website or services:
- Identification Details: Name, surname, and contact information (email address, phone number).
- Account Information: Login credentials and preferences if you create an account.
- Transaction Details: Billing and shipping addresses, order history, and payment information (note: we do not store credit card details).
- Health Information: Any health-related information you voluntarily provide to assist in product recommendations.
- Technical Data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
2. How We Use Your Information
Your personal information is used to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Manage your account and preferences.
- Send transactional communications (e.g., order confirmations, shipping updates).
- Improve our website, products, and services.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Such as payment processors and courier companies, to facilitate transactions and deliveries.
- Legal Authorities: When required by law or to protect our rights.
All third parties are obligated to protect your information and use it only for the purposes specified by us.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure server environments.
- Encryption of sensitive data.
- Regular security assessments.
5. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator.
To exercise any of these rights, please contact us at ordersomemedicine@gmail.com.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. For detailed information on how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.
7. International Data Transfers
If you are accessing our services from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa. We ensure that such transfers comply with applicable data protection laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Dr. Aucamp Health Solutions
45 Buyskop, Bela-Bela, Limpopo, South Africa
Email: ordersomemedicine@gmail.com
By using our website and services, you consent to the terms outlined in this Privacy Policy.